• It's a dirty little secret that most New Yorkers are pleasant, thoughtful, patient, and polite. The Chamber of Commerce must work overtime to maintain the surly, off-putting image that is widely believed to define the city. In truth, niceness is nearly epidemic in this town.

    Judith Kelman: It's a dirty little secret that most New Yorkers are pleasant, thoughtful, patient, and polite. The Chamber of Commerce must work overtime to maintain the surly, off-putting image that is widely believed to define the city. In truth, niceness is nearly epidemic in this town.
    Judith Kelman (2004). “Every Step You Take”, Jove Publications