Ron Kaufman Quotes
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Let your imagination soar. What you can do for customers is more than you see today.
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Things that are obvious don't need to be talked about. Things that are missing, do.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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Life is not a solitary activity. Live well by living for others.
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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Always do what you can do instead of worrying about what you can't.
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Don't just talk about it, do it.
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When your staff are 'information-rich', their information can make you rich!
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If you're always doing what you've always done, you'll never see (or become) what you could be!
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Instead of just asking 'How did I do?' ask 'How can I do more?'
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Enthusiastic service providers create enthusiastic customers.
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The only way to go further than you've been is to take an extra step.
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The true measure of what you put in, is what's received on the other end.
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You can't always hire great service providers, but you can create them.
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Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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Only a well-oiled machine runs smoothly.
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Employees are the key to your success with customers. Treat them well!
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You cannot change what has already happened. You can always change the way you respond.
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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Service is taking action to create value for someone else.
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You do more for yourself when you forget yourself.
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Tend your own garden: savor the blossoms, trim the weeds.
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Your profits reflect the success of your customers.
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Making an honest mistake is acceptable. Failing to fix it is not.
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When you see the need, take the action.
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What you want to be defines what you become.
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You can't stop change. Don't let it stop you.
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If you wait until you have to change, you may have waited too long.
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Never rest on past success. Create something better.
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