Stephen Covey Quotes About Empathy
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Empathic listening takes time, but it doesn't take anywhere near as much time as it takes to back up and correct misunderstandings when you're already miles down the road; to redo; to live with unexpressed and unsolved problems; to deal with the results of not giving people psychological air.
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People don't listen to understand. They listen to reply. The collective monologue is everyone talking and no one listening.
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Empathy takes time, and efficiency is for things, not people.
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The more deeply you understand other people, the more you will appreciate them, the more reverent you will feel about them. To touch the soul of another human being is to walk on holy ground.
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Seek to understand rather than be understood.
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When you listen with empathy to another person, you give that person psychological air.
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When you show deep empathy toward others, their defensive energy goes down, and positive energy replaces it. That's when you can get more creative in solving problems.
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Without exception, empathy is always appropriate.
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The more authentic you become, the more genuine in your expression, particularly regarding personal experiences and even self-doubts, the more people can relate to your expression and the safer it makes them feel to express themselves. That expression, in turn, feeds on the other person's spirit, and genuine creative empathy takes place, producing new insights and learnings and a sense of excitement and adventure that keeps the process going.
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To listen with empathy is the most important human skill.
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