• I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.

    Tony Hsieh: I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.
    "Zappos Milestone: Q&A With Tony Hsieh". Interview with Jordan, footwearnews.com. May 4, 2009.