Phil Crosby Quotes About Quality
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Quality management is needed because nothing is simple anymore, if indeed it ever was.
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Quality means conformance to requirements, not elegance.
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Quality is free. It's not a gift, but it's free. The 'unquality' things are what cost money.
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Improving quality requires a culture change, not just a new diet.
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The cost of quality is the expense of doing things wrong.
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Quality is such an attractive banner that sometimes we think we can get away with just waving it, without doing the hard work necessary to achieve it.
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Quality has to be caused, not controlled.
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We must define quality as conformance to specifications if we are to manage it.
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When you're out of quality, you're out of business.
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Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.
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