• If there are questions that are unanswered by research, they will be answered by a strategy division, a data-mining group or someone else within the organization. We need to be more effective at collaborating with these groups.

    Stephen Jin-Woo Kim: If there are questions that are unanswered by research, they will be answered by a strategy division, a data-mining group or someone else within the organization. We need to be more effective at collaborating with these groups.