Tony Hsieh Quotes
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I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.
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Help shape the stories that people are telling about you.
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Happiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part of something bigger than yourself).
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If you're worried about putting food on the table or putting a roof over your head, that stress is definitely will contribute to unhappiness, but once you have your basic needs met then incremental money.
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Usually my 'a-ha' moments are when I'm not trying to think of how to solve a particular problem.
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Stop chasing the money and start chasing the passion.
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Sorry, investing was pretty boring and I really missed being part of building something. I felt like I was always standing on the sidelines, so Zappos... really liked the people there and got involved full-time and I've been full-time ever since.
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Good businesses generate missions to drive their profits. Great businesses generate profits to drive their missions.
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Studies find top 3 most stressful moments in people's lives: death, divorce, and properly pronouncing "Worcestershire sauce."
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Envision, create, and believe in your own universe, and the universe will form around you.
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If there are too many competitors, even if you're the best it's a lot harder to win.
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Zappos is a customer service company that just happens to sell shoes.
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I think when people say they dread going into work on Monday morning, it's because they know they are leaving a piece of themselves at home. Why not see what happens when you challenge your employees to bring all of their talents to their job and reward them not for doing it just like everyone else, but for pushing the envelope, being adventurous, creative, and open-minded, and trying new things?
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Open, honest communication is the best foundation for any relationship, but remember that at the end of the day it's not what you say or what you do, but how you make people feel that matters the most.
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Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term brand or empowering passionate employees and customers, will happen on its own.
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Instead of getting an iPad, I now use my iPhone with a giant magnifying glass attached to my face.
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The best businesses are really ones that can combine passion, profits, and purpose.
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Launching a business is kind of like a motorboat: You can go very quickly and turn fast.
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Our society in general has is more money equals more happiness and all the research has shown that that's true up to a point, up until you can get your basic needs met, but then really there is other stuff that has a much bigger impact on your happiness besides just money.
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I think everyone should get a little exposure to computer science because it really forces you to think in a slightly different way, and it's a skill that you can apply in life in general, whether you end up in computer science or not.
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To WOW, you must differentiate yourself, which means do something a little unconventional and innovative. You must do something that’s above and beyond what’s expected. And whatever you do must have an emotional impact on the receiver.
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I made a list of the happiest periods of my life & I realized that none of them involve money.
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...the best leaders are servant leaders - they serve those they lead.
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Most innovation comes from outside your industry applied to your own
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For me, my role is about unleashing what people already have inside them that is maybe suppressed in most work environments.
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Don't be cocky. Don't be flashy. There's always someone better than you.
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A great brand is a story that never stops unfolding.
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Business is all about learning to balance the short-term, medium-term and long-term and I think it's when things are going well it covers up a lot of mistakes and bad decisions because you're growing so quickly.
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Have fun. The game is a lot more enjoyable when you're trying to do more than just make money.
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Success is getting to a point where you'd be truly OK with losing everything you have and starting over.
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