• Only the general manager can mold the resources, processes, and values that affect innovation , into a coherent capability to develop and launch superior new products and services repeatedly.

    Clayton Christensen: Only the general manager can mold the resources, processes, and values that affect innovation , into a coherent capability to develop and launch superior new products and services repeatedly.
    Clayton M. Christensen (1999). “Innovation and the General Manager”, Irwin Professional Pub