H. Jackson Brown, Jr. Quotes About Feelings
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When you're feeling terrific, notify your face.
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If you are angry, why not try this. Write a letter. Pour out all of your feelings, describe your anger and disappointment. Don't hold anything back. Then put the letter in a drawer. After two days, take it out and read it. Do you still want to send it? I've found that anger and pie crusts soften after two days.
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The next time you face a customer who has every right to be upset, say something like this: 'I don't blame you for feeling as you do. If I were you, I'd feel exactly the same way. What would you like for me to do?' These are magical, healing words, and you'll be surprised at how reasonable people become when they believe you are on their side.
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