Michael Martin Hammer Quotes
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Automating a mess yields an automated mess.
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Reengineering cannot be entrusted to the semi-competent, the hangers-on with nothing better to do.
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...heavy investments in information technology have delivered disappointing results - largely because companies tend to use technology to mechanize old ways of doing business...Instead of embedding outdated processes in silicon and software, we should obliterate them and start over.
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Unless companies change these rules, any superficial re-organizations they perform will be no more effective than dusting the furniture in Pompeii.
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If managing were simple, why do the majority of businesses fail? If physicians had the same success rate as executives, the medical schools would have been shuttered long ago.
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To succeed at re-engineering, you have to be a missionary, a motivator, and a leg breaker.
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Reengineering posits a radical new principle: that the design of work must be based not on hierarchical management and the specialization of labor but on end-to-end processes and the creation of value for the customer.
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America's business problem is that it is entering the twenty-first century with companies designed during the nineteenth century to work well in the twentieth.
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The transitional concept of management is reaching the end of the road.
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Reengineering eliminates work, not jobs or people.
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A successful career will no longer be about promotion. It will be about mastery.
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