W. Edwards Deming Quotes About Management
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Management's job is to optimize the whole system.
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Management of outcomes may not be any more than a skill. It does not require knowledge.
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The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside.
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Improve quality, you automatically improve productivity.
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We must understand variation.
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Management's job is to know which systems are stable and which are not.
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Managers don't like giving appraisals, and employees don't like getting them. Perhaps they're not liked because both parties suspect what the evidence has proved for decades: Traditional performance appraisals don't work.
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The most basic problem is that performance appraisals often don't accurately assess performance.
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We are here for an education.
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There must be consistency in direction.
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We should work on our process, not the outcome of our processes.
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Change the rule and you will get a new number.
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We want best efforts guided by theory.
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Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.
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All anyone asks for is a chance to work with pride.
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You should not ask questions without knowledge.
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I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this: 94% belongs to the system responsibility of management 6% special
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The customer invents nothing. New products and new services come from the producer.
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A rational prediction has an explanation based on theory.
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If you destroy the people of a company, you do not have much left.
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You can see from a flow diagram who depends on you and whom you can depend on. You can now take joy in your work.
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Understanding variation is the key to success in quality and business.
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Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment.
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Manage the cause, not the result.
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One cannot be successful on visible figures alone ... the most important figures that one needs for management are unknown or unknowable, but successful management must nevertheless take account of them.
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Confusing common causes with special causes will only make things worse.
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You do not find knowledge in a dictionary, only information.
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A manager of people knows that in this stable state it is distracting to tell the worker about a mistake.
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One need not be eminent in any part of profound knowledge in order to understand it and to apply it. The various segments of the system of profound knowledge cannot be separated. They interact with each other. For example knowledge about psychology is incomplete without knowledge of variation.
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Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.
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W. Edwards Deming
- Born: October 14, 1900
- Died: December 20, 1993
- Occupation: Statistician
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