W. Edwards Deming Quotes About Risk
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Managers don't like giving appraisals, and employees don't like getting them. Perhaps they're not liked because both parties suspect what the evidence has proved for decades: Traditional performance appraisals don't work.
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The most basic problem is that performance appraisals often don't accurately assess performance.
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I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this: 94% belongs to the system responsibility of management 6% special
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Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.
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Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allow.
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The aim proposed here for any organization is for everybody to gain - stockholders, employees, suppliers, customers, community, the environment - over the long term.
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New product and new types of service are generated, not by asking the consumer, but by knowledge, imagination, innovation, risk, trial and error on the part of the producer, backed by enough capital to develop the product or service and to stay in business during the learn months of introduction.
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To copy is to invite disaster.
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Management by results - like driving a car by looking in rear view mirror.
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No one can measure the loss of business that may arise from a defective item that goes out to a customer.
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